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Hot-line tested in Thuan An Town

Update: 19-04-2019 | 14:52:01

Up to now, Thuan An Town People's Committee is implementing online public administration services to reach level 2, ensuring to provide application forms and declarations of 100% administrative procedures and published on The website of the town, people can download for use in administrative transactions with the Town People's Committee.

According to the plan, the Town People's Committee will be implemented the level 3 public service by the Department of Information and Communication with 19 procedures in the coming time. For the application of digital signatures in the operation of state agencies, up to now, the Town People's Committee has compiled a dossier to request the Department of Information and Communications to issue 106 personal digital certificates (leaders) and certificates. The case for affiliated branches and People's Committees of communes and wards, personal digital certificates (accounting), in which 80 digital certificates are being used (reaching 75%).

Currently, the Town People's Committee implements the pilot scheme to establish a "hot" line system to receive and handle and respond to feedbacks and suggestions from people and businesses in Binh Duong Giai province. paragraph 2018-2020; participating in building a database to answer people's opinions through the province's switchboard 1022 and assigning a direct contact to receive feedbacks through the province's switchboard 1022; deploy the announcement of messages to resolve administrative procedures for people via SMS and via Zalo in the process of running the test.

Reported by Song Tra – Translated by Vi Bao

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