Binh Duong highly appreciated in SIPAS

For many years, Binh Duong was highly appreciated by the Government on the Satisfaction Index of Public Administration Services (SIPAS). Binh Duong is the province with the results of sustainable increase in SIPAS, showing that the expectations and opinions of people and organizations have been concerned with drastic solutions for improvement.

Staff support and guide people to carry out administrative procedures wholeheartedly, contributing to improving the local SIPAS

So far, Binh Duong has achieved the results of the SIPAS under the Government's target and will constantly improve to achieve higher targets in the coming time. Since 2015, the province had implemented measuring the satisfaction of people and organizations to departments, sectors, People's Committees of districts and communes in accordance with criteria and methods similar to the assessment of SIPAS of the Government before the Government implemented the SIPAS. And this has been maintained continuously every year until now.

From the survey results in early years at the low level for fields of  land, environment, construction…, the province has had drastic instructions for improvement. So far, the province’s results of satisfaction measurement has been similar to the results of the Government. Through survey results, the spirit, attitude, responsibility of civil servants who receive dossiers and return results at provincial Public Administration Center and the “one-stop” shops at district and commune levels are highly appreciated by people and organizations. The index reached 78.29% in 2017, 86.82% in 2018 and 89.29% in 2019.

In addition, services and utilities are also arranged for support at the "one-stop" shops at all levels. That has shown the proximity to the people, best serving all needs of people and organizations.

Many localities in the province also had good models such as: "Making scheduled guidance, receiving dossiers and return results at home"; “Giving gifts when carrying out marriage registration procedures”… After 5 years of implementing satisfaction measurement, the province received many specific comments from people and organizations. This was the basis for effective, timely and appropriate direction in line with the actual requirements of the people, helping the province's SIPAS always be improved, enhanced and sustainable over the years.

In the coming time, with the motto "Getting people, organizations’ satisfaction as the foundation and driving force for change and development", plus the implementation of  the one-stop shop and interagency one-stop shop mechanisms under the Prime Minister’s Decision No.468/QD-TTg, contributing to raising the level of satisfaction of organizations and individuals for the quality of public services at least 95% by 2025, the province will take solutions and initiatives in order to bring high satisfaction to people and organizations.

Reported by Song Tra-Translated by K.T

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