Binh Duong provincial Inspectorate offers public reception training course in Thuan An city

On the morning of June 2, Binh Duong provincial Inspectorate coordinated with Thuan An city to organize a professional training conference on citizen reception and handling and settlement of complaints, petitions and denunciations for more than 60 representatives who are leaders and heads of departments, branches and mass organizations of the city, chairpersons of People's Committees of communes and wards and officials and civil servants advising on receiving citizens and handling complaints and denunciations

Reporter of the provincial Inspectorate and delegates exchange some contents during the professional training session on citizen reception in Thuan An city

At the conference, the delegates heard the reporter convey and disseminate the contents such as Circular Nos. 04 and 05 of the Government Inspectorate on regulations on receiving citizens and stipulating the process of handling complaints, denunciations, petitions and feedbacks, the general matters of citizen reception and handling of complaints and denunciations, Law on Citizen Reception, rights and obligations of complainants, denunciators, petitioners and people giving feedbacks, the responsibility of the person receiving the citizens, citizen reception activities of agencies, organizations, units and individuals, responsibility and handled cases where many people make complaints, denunciations, recommendations, and feedbacks on the same issue.

In addition, the delegates also raised opinions and asked questions about situations encountered in the process of receiving citizens and handling applications and settling complaints, denunciations, recommendations, and feedbacks for adequate answers and guidance.

The training course contributed to improving the quality of citizen reception and helping cadres and civil servants master the knowledge, profession and skills in citizen reception, handling and settlement of complaints, denunciations, recommendations and feedbacks to limit the number of cross level complaints and to promptly detect and solve the cases right from the grassroots.

Reported by Tam Trang – Ha Vinh – Translated by Vi Bao

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