Excellent models expanded

Update: 04-04-2019 | 12:53:45

In recent years, there have been many good ways to improve administrative procedures in agencies and units in the province. From the model of government, friendly offices, all levels and sectors have built appropriate solutions to serve the interests of the people.

State Treasury staff in Dau Tieng district graciously deals with customers

According to the reporter's report, based on the direction of the Provincial Party Committee, the Provincial People's Committee and the guidance of the Department of Home Affairs on the construction of "friendly government and office" for the period 2016-2020, agencies and localities Strictly implemented and concretized contents suitable to the situation and political tasks of each unit and locality. The authorities at all levels regularly review and promptly amend and supplement administrative procedures in the direction of reducing troubles for people, applying information technology to the process of managing and handling administrative procedures. Along with that, it is equipped with facilities to serve the administrative procedure reform in order to improve the objectivity, honesty, publicity, transparency and quick settlement for organizations and individuals.

Specifically, the State Treasury of Dau Tieng district for many years has been considered a bright spot on the implementation of the model "Government and friendly offices". The Board of Directors of Dau Tieng State Treasury linked the model with the motto "All for a friendly, safe, professional staff (CBCC), manners working in science and civilized service style ”. The Board of Directors and the State Treasury of Dau Tieng District actively implemented the model with a very high determination, tried to train and cultivate revolutionary morality, always sharing difficulties with customers. Along with that, the Board of Directors always thoroughly study and follow Ho Chi Minh's ideology, morality and style because the people serve, expressing the sense of responsibility in the implementation of the following work contents. planning of the Provincial People's Committee and guidelines of the Department of Home Affairs, the industry and the District People's Committee; proactively build a friendly and close staff, always smile on the lips when communicating with customers.

Similarly, at the Center for Employment Services of Binh Duong Province (Department of Labor - Invalids and Social Affairs), besides the arrangement of tables and slogans to act according to the general guidelines of the province, the unit has created , build more motto: "Exposure to fun, enthusiastic counseling and dedicated guidance, positive support" (2T 2H model). Evidence clearly changes from this model, that is: Before the center has not implemented the OSS, workers and businesses must go directly through the different specialized departments to solve the tasks. job. After building a friendly office model, the center's OSS has handled all administrative procedures with 20 counters (including 2 priority counters) to serve. Workers do not have to travel many times, through various departments and the center has removed the glass separating the team of counselors and workers. The center also arranges more aisles for people with disabilities and uses personal card codes. As explained by the central representative, the use of personal card codes helps workers register their personal information for the first time and when it comes to the next job registration, just scan the card code, the personal information is transfer to the consultant team without repeating the registration step for personal information.

According to the Department of Home Affairs, from the model "Government, friendly offices", a number of departments, agencies and authorities at all levels have applied flexibly, creatively and supplemented some other contents into "5 know" motto, "3 expression" in building models in accordance with specific characteristics of agencies and localities, such as "4 styles" (people, near people, learn people, understand people, responsible for people); "6 mottos" (sincere, positive, cautious, persistent, delicate, effective); "4 always" (always smiling, always gentle, always understanding, always helping); or "2 please" (hello, permission); or model "2T 2H" (happy contact, enthusiastic counseling and dedicated guidance, positive support) and a model of "friendly Pebbles" in Binh My commune, Bac Tan Uyen district.

According to the Department of Home Affairs, with the above-mentioned methods, people will be given clear instructions on administrative procedures and related documents so that they can prepare or supplement before taking the number order to solve. Since then, the units have helped reduce time and travel costs for people and organizations. This is also the clearest evidence for the implementation of the OSS mechanism, the inter-agency one-stop-shop mechanism has been implemented comprehensively and synchronously at all 3 levels of government, aiming to build the administrative and service administration base. favorable conditions for people when they come to deal with local state administrative agencies.

Reported by Ho Van – Translated by Vi Bao

Share

Excellent models expanded

HIGHLIGHTS

MOST READ