Protection of consumers’ rights

Since January 2013, Consumer’s Rights Protection Association has received 15 feedbacks and 13 complaints of consumers. The association has forwarded complaints to businesses, authorities for examination and addressing; simultaneously mediated some cases. The association in collaboration with related agencies has examined and found 2,825/5,771 violations of forbidden goods, counterfeit goods, industrial property, commercial fraud; settled 2,804 cases and collected over VND170.8 bln; destroyed 200 tons of animal feed, above 5 tons of cattle feed, 3,163 poultry and 1,200 eggs… having unknown origins.In general, since Laws of Consumer’s rights protection took its effect, the quantity of counterfeit, low-quality goods has decreased, the market is steadier, goods are ensured in terms of quality, package…, rights of consumers are guaranteed; notably consumer’s complaints have been taken into consider and handled. Reported by Xuan Lac – Translated by Ngoc Huynh