Provincial Public Administration Service Center makes comprehensive innovation in administrative procedure settlement

Binh Duong Provincial Public Administration Service Center is actively preparing many "long-term" plans to resolutely innovate the settlement of administrative procedures regardless of administrative boundaries, serving the development process well, for the benefit of people and businesses.

Provincial People's Committee leaders survey the Provincial Public Administration Service Center

Get ready

In an interview with a reporter from Binh Duong Newspaper, Mr. Truong Cong Huy, Deputy Chief of the Office of the Provincial People's Committee and Deputy Director of the Provincial Public Administration Service Center, stated that in addition to their annual tasks, the center is currently focused on preparing personnel, seals, and brand identity boards. They are also working on arranging service counters to handle administrative procedures across various branches. The Center requires branches to actively encourage people to perform administrative procedures regardless of administrative boundaries, and to prepare well for receiving and handling administrative procedures. The center is actively collaborating with various sectors and localities to train civil servants and postal staff, focusing on effectively using software in the administrative procedure processing system, as well as instilling a strong behavioral culture. The goal is to ensure that these individuals can effectively explain and promote services to the public and businesses.

Currently, the center is reviewing and registering digital signatures for postal staff and single-window staff at all levels. The center coordinates with localities to transfer current personnel of 9 districts and cities to the center to prepare for operation from January 1, 2025. “Regarding one-stop-shop personnel, the center is reviewing to prepare sufficient resources to receive non-territorial records in the spirit of streamlining and comprehensively innovating the handling of administrative procedures, providing public services regardless of administrative boundaries; improving the quality of online public services, digital services for people and businesses, towards providing comprehensive, personalized and data-based online public services; strengthening the monitoring, evaluation and accountability of State agencies and competent persons in serving the people,” said Mr. Truong Cong Huy.

To prepare for phase 2, the center will consolidate its "one-stop" staff to consider the arrangement of personnel from departments, branches, specialized offices, postal staff, and specialized staff in accordance with the practical situation at the center branches; merge 9 reception points of communes, wards, and towns into 9 center branches and maintain 82 reception points in communes, wards, and towns in the province. Along with that, the center reviewed and issued a list of administrative procedures without administrative boundaries, which is more extensive than phase 2. The total number of administrative procedures performed without administrative boundaries is about 570, not including administrative procedures of vertical agencies.

People and businesses benefit

The pilot implementation of the Provincial one-level Public Administration Service Center aims to meet the satisfaction of organizations and individuals; thereby promoting the spirit of serving the people and businesses, resolving administrative procedures for people and businesses must be better than at present, not requiring people and businesses to travel many times, to many places when receiving and resolving administrative procedures without administrative boundaries has been implemented. During the preparation process, the center ensures stability, does not disrupt the handling of administrative procedures for people and businesses, and does not affect the administrative reform index, Index 766, PAPI, PCI, DTI or indexes related to administrative procedure reform in 2024 of the province and departments, branches and localities.

According to Mr. Huy, receiving and returning results of administrative procedures that do not depend on administrative boundaries is to maximize the scope of receiving administrative procedures at one location in the direction of receiving administrative procedure records and public services regardless of administrative boundaries. This is also an important basis for standardizing administrative procedures, unifying the components of documents, the process of receiving and handling administrative procedures on the administrative procedure handling information system of Binh Duong province, avoiding the situation where each district and commune receives different administrative procedure documents, and implements different circulation and handling procedures. “During the implementation of this pilot project, the center coordinated and exchanged experiences to advise the province on appropriate implementation in accordance with reality and the Central Government's direction,” said Mr. Huy.

The Center also prepares and carries out well the propaganda work on the Public Administration Service Center of Binh Duong province and the list of administrative procedures that do not depend on administrative boundaries to promote propaganda and spread to people and businesses about the purpose and significance of the pilot of Public Administration Service Center at one level and the benefits of implementing non-boundary administrative procedures. Along with that, the center focuses on training, fostering, and coaching a team of "single-window" civil servants and public employees, especially postal staff with sufficient qualities, capacity, and increasingly professional and friendly to best serve people and businesses in the process of receiving and resolving administrative procedures.

Reported by H.Van, K.Tuan – Translated by Ngoc Huynh