The hotline system handles over 200,000 complaints and recommendations

In 2021, the Provincial People's Committee directed Department of Information and Communications to be in charge and coordinate with agencies and units to upgrade equipment and expand operational features of the 1022 Hotline to receive, process information, answer questions; report and propose administrative procedures; provide information to support people in the anti-pandemic work, healthcare, emergency, social security - order, policy - relief, health advice.

Up to now, the 1022 Hotline has expanded its scale and receives information from 3,000 - 5,000 calls/day. As of December 8, the system received and answered about 226,530 calls of complaints and petitions from people and businesses, including 45,849 calls for emergency, 51,297 calls for relief, and 5,327 calls about social security and order, 3,097 calls about traffic safety, 120,960 calls to answer, support other information.

In addition, the reception of people's feedback, recommendations and support requests is also done through other channels such as: Website, Zalo connect, Email, 24/7 Mobile app with more than 30,587 requests.

Reported by S.Tra, K.Tuan - Translated by Ngoc Huynh