Working spirit at the beginning of new year at single-window departments at all levels:
Upholding the spirit of serving people and businesses
Following the Lunar New Year 2025 holiday, all single-window departments at every level in the province have urgently resumed work with a renewed spirit and high determination, aiming for a year filled with accomplishments in serving the people and businesses.
Quickly resolve dossiers
After the long Lunar New Year holiday in 2025, on the morning of February 5, the Provincial Public Administration Service Center (PPSC) saw over 100 individuals and businesses arriving to complete administrative procedures. Most were visiting the Department of Transport to handle driver's license matters.
Ms. Nguyen Thu Hien, a resident of Thuan Giao Ward in Thuan An City, shared her experience: “I took advantage of the early days of the year to visit the PPSC and complete the procedures for issuing and renewing my driver's license. I was able to quickly finish the process and fill out the registration form to receive the results by mail at home, which was very convenient. I am very satisfied. Although the number of visitors was quite large after Tet, the officials managed to process the procedures quickly for everyone.”
From February 3 to 5, departments and branches received 2,006 applications, excluding those from specialized departments and branches. Among these, 986 were online public service records, making up 49.15% of the total. This included 21 partially online records (2.13%) and 965 fully online records (97.87%). Additionally, 1,949 administrative procedure files needed digitization, with 1,856 files successfully digitized (95.2%) and 93 files remaining undigitized (4.73%). The digitized input records rate is 88.7%. |
On February 5, officials at the Provincial Public Service Center (PPSC) demonstrated a strong commitment to their responsibilities. This reflects the dedication of civil servants and public employees in strictly following the directives of the Chairman of the Provincial People's Committee regarding the handling of administrative procedures for individuals and businesses after Tet. This effort is particularly focused on administrative procedures without administrative boundaries, as Binh Duong piloted a one-stop Public Administration Service Center. The goal is to center our services around people and businesses by using information technology and embracing digital transformation for innovation while adapting flexibly to practical needs.
In line with this objective, the Provincial Department of Planning and Investment worked diligently during the three days following Tet, from February 3 to 5. The staff of the department made significant efforts to promptly process documents submitted by enterprises through the public service portal. During this period, the Department's Business Registration Office successfully processed over 450 applications of various types, completing them on time and even ahead of schedule. All applications were handled efficiently, with results being sent back to businesses within the day via postal service.
Do not let people and businesses wait
One notable observation during the three working days following Tet is the high level of satisfaction experienced by both individuals and businesses when doing administrative procedures at single-window offices across the province. Mr. Do Duc Duy, the Director of Dau Tieng District Public Administration Center, shared, "In the three days after Tet, approximately 50 people visit daily to handle administrative procedures. Since February 3, all civil servants have been present and working diligently and enthusiastically. This has contributed to a high level of satisfaction among the public in the early days of the year. The central branch ensures that people do not have to wait long. Our primary goal is to center our services around the needs of the people and businesses."
At the Thu Dau Mot City Public Administration Center, during the first working days of new year, the collective leadership, officials and employees always have a serious and enthusiastic working spirit in receiving and handling records and administrative procedures of organizations and individuals. According to records, most people came to make citizen identification cards. The staff at the Thu Dau Mot City Branch foster a cheerful, open, serious, and responsible working atmosphere. They are dedicated to reforming administration and showcase a strong sense of responsibility in handling administrative procedures for residents and businesses.
In general, at the Public Administration Centers across nine districts and cities, individuals and businesses visiting for procedures were warmly greeted with good wishes for the New Year. The staff returned to work enthusiastically after the Tet holiday, with full attendance and a commitment to serving the public and businesses promptly and efficiently.
At the commune level, the single-window departments have received positive evaluations, as the civil servants display a serious and responsible approach to their work. In densely populated areas such as Binh An ward, Di An ward, Tan Dong Hiep ward (Di An city), Binh Chuan ward, Lai Thieu ward, Thuan Giao ward (Thuan An city), 14 wards of Thu Dau Mot city... The civil servants and public employees all work seriously in the spirit of promptly resolving documents quickly, neatly, and urgently...
In 2025, the Provincial People's Committee directed to focus on implementing an effective one-level Public Administration Service Center model, focusing on handling administrative procedures without administrative boundaries and digitizing records and results of administrative procedures, enriching the database to implement online public services throughout the process, connecting substantially, reusing digitized results to reduce paper records when performing administrative procedures. At the same time, it is necessary to promote the digitization of records, documents, and results of administrative procedure settlement so that people and businesses can reuse them in the process of submitting administrative procedure dossiers. By 2025, the province strives for the rate of online public service records to be from 80%, the entire process to reach over 50%, online payment to reach 80%, output digitization to reach over 90%; input digitization to reach over 60%; digitization of 100% of records in 2021, 2022; reuse of digitization results and databases to reach 50%, reduce 50% of paper records... |
Reported by Ho Van - Translated by Ngoc Huynh
