1022 hotline system as a receiving channels of versatile proposals

Update: 29-11-2019 | 17:17:23

Binh Duong People's Committee has just announced the operation of the 1022 hotline system to receive feedback and recommendations in the areas of administrative procedure settlement, support people in emergency situations and handle the scene. . The system of "hot line" was born to meet the needs of addressing feedbacks and recommendations of people in the province.

Employees receive and process information sent to the 1022hotline system, available 24 hours a day. Each day, more than 20 comments and recommendations are handled

Ms. Nguyen Thi Tuyet Loan, Head of Receiving Information of the hotline system 1022, said that since the announcement of operation to date, the "hot" hotline system received more than 20 responses on average every day. , petitions, mainly delaying to make records, procedures, scene situations about traffic accidents, signal lights, traffic jams etc. Regarding the recommendations of the people, the receiving department satisfactorily respond and convey to agencies, units receive and process information promptly. "We want 1022 hot line system to be more and more popular with people and organizations, exchanging and providing information," said Loan. In order to ensure the hotline system in 1022 in Binh Duong is smooth and serving people 24/24 hours in 7 days a week, the information receiving division includes nearly 20 employees sharing 3 shifts a day.

Mr. Hoang Manh Toan, General Director of LCS Co., Ltd., which is responsible for technical support and capacity for 1022 hotline system in Binh Duong, said to ensure the smooth operation of the system. "hot line" system, departments, branches and branches have assisted us in the comprehensive training for reception staff for many months before the official operation of the "hot" line system. People selected to receive hotline information also meet professional conditions and qualifications. In addition to flexible and sensitive expertise, it is also necessary to understand the land and people of Binh Duong. "We always receive and process information sent by people like our own family, always expressing responsibility and honesty," said Toan.

According to statistics, during the trial operation so far, this hot line has received nearly 500 feedbacks and recommendations. In general, the testing process basically meets the original needs and requires a strong involvement from the information processing process. The Department of Information and Communications as well as the information receiving division also determined to work, study, and receive suggestions to gradually improve the hot line system of 1022 in the province.

What information is received?

Mr. Lai Xuan Thanh, Director of the Department of Information and Communications, said the hotline system of 1022 in Binh Duong province received and processed information related to: Guidance on implementation of administrative procedures in the province Binh Duong and receive feedback on inadequacies when carrying out administrative procedures and transfer them to functional agencies; in support of emergency situations, will transfer to the police command center of Binh Duong province information related to security order, rescue rescue, fire fighting, and dispatching the nearest ambulance to the scene. emergency medical assistance; receive information, images, videos and transfer them to the authorities to handle and answer the results of the problems in daily life related to traffic, environment, technical infrastructure, food safety and hygiene.

People can use the phone to call (0274) 1022 and text, email, social networks, Zalo with the official account "Binh Duong smartCity"; app 1022.binhduong; website: 1022.binhduong.gov.vn. After receiving and verifying information, the receiving department will immediately respond to emergency assistance requests, respond immediately to the information available in the database or forward it to the processing authorities. Reason and answer for the "hot line", "hot line" will answer for people to reflect. Mr. Lai Xuan Thanh said that in reality, there will be feedbacks and recommendations of the people, which must take time and coordinate with many new agencies to solve. “We will record and reply the processing result as soon as possible. For reflections related to violations of urban civilized lifestyle,

Mr. Dang Minh Hung, Vice Chairman of the provincial People's Committee, emphasized that the hotline system of 1022 in Binh Duong province is effective, helping people and businesses have the tools to timely reflect and at the same time help the authorities continue to receive, resolve and answer to people and businesses quickly, accurately and with reasonable understanding. Therefore, high sense of responsibility and the synchronous coordination of levels, sectors and localities are required. Vice Chairman of the provincial People's Committee suggested departments, agencies and local authorities at all levels to raise the sense of responsibility of cadres, civil servants and officials in participating in receiving, handling and answering to reflect and make recommendations on the 1022 hotline system and organize the implementation of the procedures and regulations issued by the Provincial People's Committee and at the same time wishes of the people.

Reported by Ho Van – Translated by Vi Bao

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1022 hotline system as a receiving channels of versatile proposals

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