2nd National Forum on Digital Economy and Digital Society Development – Development of Digital Innovation, AI and Services

On November 13 and 14, 2024, the 2nd National Forum on Digital Economy and Digital Society Development was held at the Binh Duong Provincial Convention and Exhibition Center. The theme of the forum was “Innovative Applications of Digital Technology in Industries and Sectors to Develop the Digital Economy and Improve Labor Productivity.” This event was organized by the Ministry of Information and Communications in collaboration with the Central Economic Committee and the Binh Duong Provincial People's Committee.

Mr. Nguyen Hoa Binh, Deputy Prime Minister, Permanent Vice Chairman of the National Committee for Digital Transformation; and provincial leaders visit display booths at the forum. (Photo: Minh Tien)

Attending the forum were leaders of the Central Government, ministries, localities and many companies. This is an annual event, organized with the aim of bringing together state management agencies, businesses and leading experts to discuss issues related to the development of the digital economy and digital society in Vietnam. At the same time, it supports solving the difficult problems that businesses encounter in the process of digital transformation at enterprises.

In the afternoon of the same day, three parallel thematic sessions were held at the Binh Duong Exhibition and Convention Center, focusing on five key areas: trade, services, agriculture, industry, and logistics. Notably, the session titled "Digital Innovation, AI, and Services" garnered significant interest from both businesses and students.

Mr. Tran Minh Tuan, Director of the Department of Digital Economy and Digital Society - Ministry of Information and Communications, speaks at the forum. (Photo: Minh Tien)

At the third session "Digital innovation, AI and services", Mr. Tran Minh Tuan emphasized: “The organizers chose the topic of “Digital Innovation, AI and Services” because this is the core element shaping the future. Artificial intelligence and digital innovation are not only supporting tools but also help businesses make a breakthrough to overcome the difficult barriers they are facing.

In customer care services, there are various solutions available for managing customer interactions through virtual assistants and automated systems. These approaches help personalize services and address the diverse needs of the market.

In the field of management, AI solutions and digital innovations can reduce costs while enhancing accuracy and efficiency in the workplace. Clearly, strong innovation and strategic direction will not only drive economic growth but also serve as a foundation for Vietnam to successfully achieve its objectives during the digital transformation period.

Mr. Le Anh Van, Director of VNPT Generative AI platform - Vietnam Posts and Telecommunications Group, shared the challenges of AI development resources in Vietnam, including people, data, and infrastructure, in which data quality is the key issue in AI research because 80% of current AI research works is data processing.

Vietnam's current data infrastructure remains basic compared to other countries, and there are significant challenges to data sharing. Many data sources are not aggregated and are scattered, making them difficult to access. Additionally, certain models for data sharing do not adequately ensure security and privacy.

In addition, he introduced the SmartVision image processing AI platform for AI Models in transportation and security. AI platform analyzes behavior, personalizes Smart UX experience. Call sentiment analysis and automation AI platform creates voice processing AI application solutions to understand customer emotions.

During the session, Mr. Nguyen Tuan Huy, Head of the Digital Transformation Department at Mobifone Telecommunications Corporation, discussed the difficulties and challenges faced during the digital transformation process in the tourism industry. He noted that numerous independent software solutions have been developed and implemented by businesses both within and outside the tourism sector, resulting in a "matrix" of products that can confuse users when trying to access and use them. Additionally, he highlighted that the lack of data connectivity and integration between platforms poses a significant challenge to digital transformation efforts. Accordingly, to solve this problem, he introduced the Mobifone Smart Travel Ecosystem application that links data from many sources to help tourists make the best choice of places to relax, enjoy food and entertainment,...

In addition, speakers from different fields also introduced applications of VR360 virtual reality, digital maps, and digital museums in the tourism industry. AI applications create virtual assistants to optimize customer service, AI applications in smart event organization or AI Robots - The technological revolution brings opportunities and challenges to the service industry...

Discuss and exchange solutions to business difficulties. (Photo: Minh Tien)

Overall, AI applications have been making significant changes across various fields, including manufacturing, tourism, healthcare, and logistics. In an era of intense global competition, the use of AI is not just an advantage; it is increasingly becoming a crucial factor for success.

Vietnamese enterprises have the opportunity to access advanced technologies that can help optimize processes, reduce costs, and enhance the customer experience. However, this also presents several challenges, including the need to shift leadership mindsets, improve business models, and enhance human resource capabilities. Addressing these issues is essential for businesses to thrive and develop strongly in the future.

Reported by Minh Tien - Binh Duong Provincial Center for Trade Promotion and Industrial Development

Translated by Ngoc Huynh