Focusing on solutions to improve PAPI

Provincial People's Committee has a plan to improve and raise the Provincial Governance and Public Administration Performance Index (PAPI) in 2022. Accordingly, State agencies must promote propaganda in the political system and the whole society, well fulfill the requirements set forth while understanding, sharing and promptly solving urgent matters of people, organizations and individuals in the task of handling administrative procedures.

Being proactive to improve PAPI

Provincial People's Committee Chairman has just promulgated a plan to raise the PAPI in 2022, requesting departments, sectors and localities to overcome shortcomings and strive to raise the province's PAPI in 2022.

Youth volunteers guide people to perform public services at the People's Committee of Phu Hoa ward in Thu Dau Mot city

Accordingly, departments, sectors and localities need to improve the quality of governance and public administration of authorities at all levels to build up a transparent, effective and efficient, professional administration, improving the service quality and prestige of all-level authorities to the people. Provincial People's Committee Chairman has requested them to promote the participation of people from all strata in the process of formulating, executing and monitoring the implementation of policies, improving the responsibilities of heads of State agencies, cadres, civil servants and people in an effort to improve the PAPI.

State agencies must promote propaganda to the whole political system and society as a whole, and well fulfill the requirements set forth. The plan must be deployed widely and synchronously in all agencies and units in association with the implementation of their professional tasks as well as the local tasks on socio-economic development…

Based on the contents of the plan, all-level authorities and localities in the province properly assess the local real situation, set up plans and solutions to implement the content indicators, the component content of the PAPI with focus on communes, wards and townships.

Strengthening propaganda

Provincial People's Committee has requested the whole province to strengthen communication channels, forms, time and frequency to the community, residential areas and people. In particular, it is necessary for the whole province to effectively promote traditional and visual propaganda forms.

Provincial People's Committee has required all-level authorities and sectors to promote the exploitation of modern propaganda forms and application of information technology such as electronic newspapers, social networks, applications on smart electronic devices via Zalo, Facebook, specialized applications, local electronic portals…to each targeted group and each residential area. Propaganda work is needed to be proactive and timely with public opinion orientation, creating favorable conditions for people to easily access information. Particularly, all-level authorities and sectors need to strengthen two-way communication having interaction with the people; instruct the people how, where and when to access information; guide people to process information.

Things need to be done now

Provincial People's Committee has proposed departments, sectors and localities to plan and be proactive to implement in order to uphold consensus, participation and support; improve people's assessment; contribute to improving the province's PAPI on specific contents such as effectively implementing the Resolution No.76/NQ-CP of the Government; the Directive No. 23/CT-TTg of the Prime Minister and the State administrative reform plan of Binh Duong province for the period of 2021-2025 towards building up a democratic, clean, strong, effective and efficient administration on the basis of improving the operational efficiency of all-level authorities in serving the people.

Agencies and units continue well performing propaganda about the results and efforts of local authorities in socio-economic development, corruption prevention, the execution of grassroots democracy, laws, decrees and sub-law documents directly related to the people in order to raise the sense of responsibility of the whole society in implementing democracy, raising the people’s sense of living and working in accordance with the Constitution and the law.

Provincial People's Committee has asked for heads of departments, sectors and localities to strengthen direction, inspection and supervision of the implementation of the contents and tasks directly related to the PAPI, especially the publicity and transparency of local authorities. They also need to to properly and sufficiently implement the publicity and transparency of the contents under the responsibility of local authorities, heighten the responsibilities of the Chairpersons of the People's Committees of districts, communes in solving urgent matters of the people, focusing on effectively dealing with complaints of organizations and citizens; quickly organize direct dialogues and strictly implement the regime of citizen reception; create favorable conditions for people to participate in the process of formulating mechanisms and policies; participate in the formulation of local and provincial development plans.

The plan also specifies the promotion of the supervisory role of the People's Council, Fatherland Front, socio-political organizations and the people. In addition, all-level authorities and sectors need to grasp the assessment of people to the local administration activities; strictly implement regulations on organizing dialogues between authorities and the people, authorities and socio-political organizations, dialogues with organizations and citizens on the settlement of administrative procedures; strengthen the expansion of direct democracy, especially in new and complex fields; create conditions for the people to participate in government building, participate in State and society management.

Provincial People's Committee has requested departments, sectors and localities to recheck, update, simplify and fully publicize administrative procedures under their competence; implement the interconnection between the receiving and returning departments of the State administrative agencies from province to grassroots levels in order to create favorable conditions for individuals and organizations to contact and handle related work; improve the quality of essential grassroots public services such as public health, education; improve basic infrastructure systems on electricity, clean water, traffic, waste management, security and order at the requirements of improving people's quality of life; be serious in environmental management; synchronously deploy solutions to improve the quality of people's living environment towards sustainable development; make more efforts in e-governance; support people to access and fulfill their responsibility answering people's opinions, reflections and recommendations through the e-portal.

Provincial People's Committee Chairman has requested departments, sectors and localities to focus on improving fields in the group with the lowest scores; improve the quality of settling administrative procedures in State administrative agencies; pay special attention to administrative procedures for authentication, certification, issuance of construction permits, land use right certificates and administrative services at communal level. During the implementation process, they need to strengthen inspection and supervision; focus on unexpected inspection…

Provincial People's Committee has proposed provincial Fatherland Front Committee to guide its branches to coordinate with the People's Committees at the same level in propagandizing the content, purpose and significance of the PAPI and the responsibility of authorities in realizing tasks in the plan to improve the province's PAPI; participate in inspection and supervision delegations in the implementation of the plan; direct specialized committees to closely coordinate with provincial People's Committee through provincial Department of Home Affairs, especially have regular exchanges of information; effectively coordinate in determining areas, subjects for survey, and support investigators to carry out surveys.

Reported by Ho Van-Nguyen Hieu-Translated by Kim Tin