Provincial Public Administration Center improves the quality of OSS activities

Since Apr 2016, provincial Public Administration Center has actively coordinated with departments and agencies to solve difficulties, problems; implemented drastic solutions to enhance professional work quality on receiving, handling, returning dossiers; urged OSS public servants to improve working practices, attitudes to bring more satisfaction to the people, enterprises fulfilling administrative procedures (AP).

To enhance openness and transparency

In recent years, many decrees, circulars rules on AP have been enacted, but ministries have delayed the promulgation of AP set, affecting the publication and transparency of localities, including Binh Duong. Public Administration Center cooperated with departments and agencies to review all AP, compare AP with new rules, publicize 100% AP and links to departments, agencies, at website: dichvucong.binhduong.gov.vn, information kiosks, computers in Public Administration Center to ensure openness and transparency.

By May 2016, new AP, especially forms, declarations, were updated and publicize to serve citizens and businesses, ensure the convenience, consistency throughout the AP process from learning information, filling out forms, receipt and evaluation, settling based on a single unified principle prescribed by Ministry of Finance on the website dichvucong.binhduong.gov.vn.

Deputy Minister of Construction Do Duc Duy (top, third from left to right) visited Binh Duong Public Administration Center and appreciate its organization and operation

Improving the quality of dossier settlement

Since Apr, provincial Public Administration Center’s operations have had great progress, due to the close cooperation, drastic actions of agencies and the center. In Apr 2016, departments, agencies at the center received and solved11,597 dossiers (up 5.1% compared to Mar), including 9,314 dossiers were resolved on time (accounting for 92.64%), and 1,543 undue dossiers. Department of Agriculture and Rural Development had 100% dossiers were solved and returned on time. Agencies with high rate of received and on-time resolved dossiers are Department of Transport (99.7%), VSIP Management Board (99.3%).

In addition, volunteering students assisting customers in AP, and a professional AP counseling team at the center have promoted their effectiveness, helped citizens and businesses to prepare AP dossiers, forms according to rules, contributing to reduce AP compliance costs, time of the people and businesses.

AP support services for continue to enhance its effectiveness. In April, there were 116 lookups for dossier status at information kiosks; 83 messages to the operator, including 50 messages of dossier status lookup and 33 messages of account activation at the website. The number of dossiers returned to people’s home address by mail was 4,670, accounting for 40.2% total received dossiers; namely, Department of Transportation with 4,277 dossiers (91.6%), Department of Justice with 371 dossiers (7.9%).

To closely coordinate and monitor

Public Administration Center has closely coordinate with departments, sectors to remove difficulties, unify actions to improve the quality of AP settlement, like: Updating, publicizing AP; coordinating with Department of Justice to issue online police record and develop technical solutions connecting OSS software data at provincial level and Ministry of Justice’s software of online police record issuance… to strengthen the connection in AP settlement.

Public Administration Center has also closely monitored working time, uniforms, public servant evaluation software to assess customer’s satisfaction, thereby, improve public servant’s consciousness in communication. The center regularly checks IT equipment, directly handle timely incidents of transmission line, software to ensure activities retrieving data of OSS software to happen smoothly and safely. The center also works with software developers to modify, add new processes to the OSS software and public servant evaluation software, website, and maintain devices, equipment…

To keep improving the service quality, Mr. Truong Cong Huy, Director of provincial Public Administration Center, said by the end of this year, in addition to enhancing the coordination and IT solutions, every public servant strived to work with a high sense of responsibility, serve the people and businesses, contributing to setting up an dynamic, friendly, professional, modern image of Binh Duong government, bettering provincial investment environment, improving competitiveness, socio - economic development of Binh Duong province.

Reported by Song Tra – Translated by Ngoc Huynh