Le Xuan Anh, head of provincial Customs Agency’s Online Consulting Squad said: “I began thinking of establishing an online consulting squad after reading a writing about the U.S Customs and Border Protection’s “Know before you go” service, which helps visitors be aware of the rules for bringing items back from their trip…”.

 

And then his idea of setting up an online consulting squad was also approved by leaders of the provincial Customs Agency. After good preparation of the staff and working regulations, provincial Customs Agency’s Online Consulting Squad was officially opened on May 14, 2010.

 

Noticeably, in addition to connection by telephone like the “Know before you go” service of the U.S Customs and Border Protection, people and businesses can contact the online consulting squad for necessary consultancies via email, message, chat services…

 

After more than five months of operation, provincial Customs Agency’s Online Consulting Squad answered over 120 queries from people and businesses in terms of price, tax, e-customs declaration, tax exemption registration…The initial results of the online consulting squad has made satisfaction among people and businesses and contributed to promoting the local administrative procedure reform.

 

Provincial Customs’ Agency is currently the first unit in the customs sector providing online consulting services with encouraging results in the initial period. If being widely developed, the model will bring benefits to the customs sector.

 

Some online answers of the provincial Customs Agency’s Online Consulting Squad to people and businesses’ queries

Reported by Minh Duy-Translated by K.T